Black Rifle Coffee
A comprehensive mobile application for coffee enthusiasts and professionals, integrating supply chain management, e-commerce, and customer engagement.
Black Rifle
Coffee Commerce and Management
Role
UX / UI Product Design
Year
2021
Designing a comprehensive coffee management system
The Black Rifle app is a dynamic platform designed for the complete management of coffee-related production and fulfilment, including e-commerce for coffee products and supply chain oversight.
After researching the user base, personas where created to map predicted journeys and set the scope for features it required.
Bobby Matthews
Branch Manager
Taking lead on organising events
and prepping orders for catering
Tablet User
Accessibility
Loud Busy Environments
Tony Hilldon
Operations and Logistics
Managing packaging and delivery
for a range of coffee products.
Technical
Analytical
Mobile & Tablet
Sally Beck
The Customer
Needs a way to explore products to purchase and track orders.
Impulsive
Mobile Priority
Accessibility
Jordan Frame
Event Manager
Analyses data and sales metrics to plan marketing strategies.
Technical
Analytical
Mobile & Tablet
Complete overview of coffee branches, inventory, and both in-progress and planned delivery orders
Establishing a system adept at monitoring and managing coffee inventory as well as ensuring adherence to delivery schedules.
Inventory and Delivery Order Tracking - Implementing a schedule for delivery orders that trigger automated inventory replenishment.
Inventory Management and Quality Assurance - Monitoring adherence to quality standards, tracking inventory levels, maintenance records, and product details.
On-brand Mobile Design System
Black Rifle wanted their app to fit their current branding to align with all the material across social media and on their website.
Creating the branded design system allowed for fast prototyping of new layouts and revisions.
